Sitel, a
leading global business process
outsourcing (BPO) provider, today
announced the expansion of its operations in Nicaragua, with the opening of
its second facility in Managua. Sitel will offer customer service,
technical support, sales and back office services to a major provider of
prepaid wireless customers in the United States.

Earlier this year, Sitel opened its first Managua facility to respond to
growing demand for Latin American-based contact center support. Sitel is
doubling its Nicaragua-based workforce to 1,200 employees to provide
multi-lingual services for a wide range of global markets. This new site
increases Sitel’s global footprint to 17 BPO facilities throughout Latin
America and more than 140 facilities globally.Full Story